The Gilpin Difference

Our customer relationships typically start this way: “I have a complicated problem. Can you help?” 

Absolutely.

Gilpin is different because we start in a different place. Externally we are often described as a packaging distributor. While that’s true mechanically—we buy, sell, and move products—it’s not where our value originates. We begin creating value with the end in mind, which is customers’ success. 

We first gain an understanding of your operation, your constraints and goals. From there, we design the most reliable, efficient, and stable supply structure for your business. This can involve:

• Aligning the right partners
• Strengthening capabilities
• Improving quality processes
• Providing technical support + training
• Investing in tools, engineering, and resources 

The buying, selling, and logistics of packaging are the final stage of Gilpin’s value creation. We are quite different here as well. We do not require our customers to purchase packaging to fit pre-established rules such as minimum quantities. We fulfill your requirements based on your needs.

The Gilpin difference gets down to this: When the customer’s system is designed correctly, executed flawlessly, reliably and repeatedly, it removes the complexity and inherent stress of packaging. The value Gilpin creates is not transactional. It is delivered day in and day out by people who understand the system and keep it working for you.