Our Culture

“Everything we do—planning, execution, expertise—exists so our customers can focus on building their business with confidence.” 

— Gilpin President Paul McClure

Gilpin’s culture celebrates people and capability rather than how big and how fast we can scale. It makes perfect sense. A company cannot grow without capable people who use their time and talents to get the job done. When Paul McClure acquired Gilpin in 2008, the very first hire he made was a customer service representative, a decision based on the fact that the core work done everyday centers around the customer. 

As the company grew, our culture became even more clear as we understood how important packaging was to their daily operations and overall success. This reinforced the idea that packaging is not just a product; it is an integral part of a customer’s livelihood and growth. Thus Gilpin has become less of a sales-driven company and more of a resource for support such as advising on packaging design; sourcing equipment, installation, product trials, and customers’ employee training; navigating supply chain disruptions seamlessly; and handling any manner of details. 

While many large packaging producers are shedding internal expertise, we continue to add technical depth, operational knowledge, and quality control expertise as these are cornerstones of customer success and relationships.

Gilpin’s team happily embraces the role of problem solvers, of being the best we can be. In so doing, we have earned the trust and loyalty of our global clientele. We are laser focused on what matter most: your success.